Hallway Mac Pros

The Mac Pro closest to the window has experienced a hard disk failure on the Windows side. The one next to it is experiencing difficulty rebooting and launching Windows.

Stolen parts

Rebel 13 is now missing battery and usb. student reported to security guard stolen equipment. she says that she is going to replace equipment. Labeled student name and id number on camera box.

New Bar Code System

We have a new system in place for our library checkout system: barcodes! They have arrived, so this week, all the equipment will be labeled and put into the equipment list for the checkout system. In addition, all of the equipment on the A/V carts have been barcoded.

Missing part found

Rebel 18 now has a lens cap again.

Canon Rebels Missing Parts/Malfunctions

The following Rebels have missing parts or will not power on.

Canon Rebel 5: LCD screen will not power on

Canon Rebel 26: No CF card

Canon Rebel 1: No charger, cable, CF card or lens cap

Canon Rebel 6: No lens cap, charger, cable or battery

Camera Repairs

Two Canon HD camcorders are being shipped out for repair on broken lenses. Two Canon Rebels are being dropped off today to be repaired, and four fixed Canon Rebels are being picked up.

Canon HD 6 & 32

Canon Rebel 3 & 8

Projectors

Two of the four broken projectors have been fixed, the third needs a replacement filter which should be fixed by next week. The fourth may be a brick, but we are still troubleshooting.

Fixed: Nec Pro 12 & Sony Proj 76

In Repair: Sharo Proj 11 (filter), Epson Proj 84

Final Cut Pro in 215

Several of the computers in 215 require Final Cut's serial number to be input in order to launch.

Missing/ broken

Rebel 18 missing lens cap

Item	List ID	Reason	Class
Camera	Canon HD 32	Lance cover is not working	Broken
Camera	Rebel 3	Problem with auto-focus	Broken
Camera	Rebel 8	Button on card side doesn't work	Broken
Projector	EpsonProjJ84	Screen corner comes up magenta	Broken
Projector	Nec 12	Broken	Broken
Camera	Rebel 10	No lid for the lens	Missing part
Camera	Rebel 2	Missing lens cap and strap	Missing part
Camera	Rebel 5	Missing lens cap	Missing part
Camera	Rebel 9	No lid for the lens	Missing part
Tripod	Bogen 4	Camera attachment is missing	Missing part
Tripod	Tripod 20	Camera attachment is missing	Missing part

teacher station in 215-H

Print/Teacher station in 215-H is freezing and having trouble seeing USB drives.

Found components

Also, rebel 3's memory card has been found.

2nd Floor Computer Bank

Workstations P05 and P02 have been re-imaged to fix an Adobe CS error experienced earlier today. The two workstations on the left running Windows and Mac OS platforms are still experiencing Adobe CS errors upon launching, but are in the process of being fixed.

Network diagram 11-10-11

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Missing Lens cap

Rebel 22 is missing student says he will replace it for us.

Epson Printer 9900

The Epson 9900 printer needs a replacement maintenance tank. We will do out best to purchase the tank Friday, Nov. 4th in the morning. No large format printing on that printer can be performed until this component is replaced.

Adobe CS on the 3rd Floor

On the third floor computer bank:

P3-01 : does not log onto student or labasst accounts

P3-02, 03, 06 and 07: Illustrator times out after launching and is non responsive: Illustrator times out after launching and is non responsive

P3-04 and 05: Illustrator launches but gives this message: "Can't locate the startup profiles. Please try installing illustrator again. Illustrator will now attempt to launch a default document". The document loads and is editable, but this error message indicates some bug.

All workstations launch Photoshop, but time out and fail to respond.

When launching Bridge, this error message appears: "The operation could not be completed. An unknown operating system has occurred". The program then quits unexpectedly.

Needless to say, there is an issue with the Adobe CS that will be addressed immediately. This issue should be resolved by the end of the week.

Zoom 1

Zoom 1 is missing an SD card . Student reported after taking home that there was no card.

Thank you

Damaged Equipment

Infocus projector 6 is not turning on.

Under desk computer mounts 2nd floor hallway

Both 2nd floor MacPros are mounted beneath counter to provide a cleaner and more spacious work environment.

Moved scanner to 2nd iMac and installed drivers for ImageCapture application.

-Joseph


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Missing component

Zoom 1 is missing charger. However, it is still currently checked until monday.

Reble 36 case contains camera 26.

need to check on Friday when 26 is returned if they are just switched.

Missing component

Sunpack tripod 2 is missing mount. None of the other mounts have the correct fit.

Replaced

Rebel 8 now has a lens cap and Rebel 13 has a new usb now.

thank you

Missing components

Rebel 2 as well as missing a lens cap is missing has the wronger type of charger for the battery. Posted noted and placed on the lower shelf of the relebs.

Rebel 5 is missing a lens cap as well

Thank you

SD card missing in REBEL

REBEL 28 is missing its SD card. Posted note is on there notifying problem and placed on the lowest shelf of the rebel section.

thank you

Hallway computers

The two imacs crash with papercut and word. I noted when log in and log out it quickly shows a little pop up window saying that manager settings are being set or something.
The two mac pros dont have office or adobe softeare

I installed Flashplayer update to teachers station, which fixed the YouTube playback issue. This has now been deployed to all computers (on next reboot). Needs tested.


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Location:214

Teacher 214

9/25/2011

Teacher 214 is behaving more and more erratically on Mac side. We switched out this machine with ws12. I suspect that this is due to Bootcamp being used frequently on teacher 214, and that performance of ws12 will quickly deteriorate in this new location.


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A/V Cart 220h PDF

A PDF has been created for the setup of AV cart 220h to be used as a reference by student worker and staff in the event of malfunction.

Light Kit 2

One of the bulbs in light kit 2 was replaced with a new one. It was our last extra bulb, and a new one needs to be ordered.

Missing Lens caps on Rebels

A few rebel cameras are missing their lens caps.

These are Rebel 2, 8, 9 and 10.

Rebel Cameras

All Rebel cameras have been checked and charged and they are ready for check out!

Lab 214 Teacher Station

Teacher Station 214 was failing to launch Microsoft Office. It has since been switched out with Workstation 12 so that the teacher station may be utilized. Issues with Workstation 214 are being addressed.

Canon HD 25 Damaged USB cord

Canon HD 25 has been returned with damaged USB cord.

The Camera has been placed on the lowest shelf of the Canon HD's and Labeled : damaged USB cord.

2nd Floor Hallway MacPros

Erik reported that Hallway MacPros were behaving badly, crashing on Modo.
I'm reinstalling the current MacPro image to both machines via Casper.


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Rebel 24 incorrect UBS cord

Rebel 24 has the the wrong usb cord. It has canon hd 36's usb cord.

Also, case it has been labeled and placed at the lowest shelf of the Rebel section.

Damage USB Cord (Canon Hd 25)

Student has reported that after checking out the equipment that USB component is bent. Rendering it unable to connect with camera's usb port.

Email sent to FADLAB:
I am writing this to report a previously damaged USB cable 25. As I was about to connect the cable to the camera, I realized the end that connects to the camera was bent and cannot fit into the port on the camera. This was the first time I had taken it out of the case since I borrowed it.

Email has been replied, stating: to bring in the damage component immediately. And to use her own USB cable if possible to reduce anymore damage.

Strap Missing

Rebel 34 Strap needs to be replaced.

Update: Strap has been attached. Issue Resolved

Printers have been ordered

Printers have been ordered for the third floor computer bank and to backup the xerox 7760.

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Teacher Outreach

Amanda will be reaching out to faculty to set up a time to teach his/her class the do's and dont's of the A/V carts in the classrooms and A/V set ups for seminar rooms and labs.

COMMUNICATING LIBRARY ON GOINGS

We will now use the blog for everything that goes on in the library, labs, classrooms, seminar rooms and computer banks. This means that we no longer put post-its to make notes for one another in the library, we will use the blog as the primary means of communicating. These communications will be organized via labels to facilitate organization and centralization within the blog. Whether a computer is down in a lab or we are missing a lens cap on a camera, everything must be blogged-aside from teacher/student complaints/issues/concerns, for which Joe and Amanda should be emailed about. Read the following post to learn how to label a blog post.

ORGANIZING THE BLOG

Organize the blog posts by doing the following:

Make your post. When finished, click on the bottom right dialog box that says "Labels for this post". Enter one of the following Labels from this list:

Labs

Library

Classrooms

Seminar Rooms

Computer Banks

Instructions

The labels designate locations in the building. Label your post according to the location of the problem/solution/announcement that is being blogged. The label "Instructions" is for student workers and staff instructions.

Missing Tripod Head

Bogen tripod 1 is missing the head mount.

2nd Floor Computer Bank

The four stations on the second floor hallway are now successfully launching Microsoft Office 2011.

Lab 215H Xerox Printer

The Xerox Printer in lab 215H was paid a visit by a Xerox maintenance representative today. He found out that the engine board needs to be repaired, as it is causing several issues, including timing failures. He will get a new engine board and do a firmware update on the machine earliest by Friday, or early next week. The printer functions, though it is sporadically unresponsive/slow to process jobs.

Canon HDS

Top 2 shelves of Canon HDs are now charged and ready for check out!
I am currently charging the Canon HDs from the 3rd shelf top to bottom.
For the next person who comes today to work at the Lab,
please, put the cameras back into their cases.
Thank you!

Canon HDs

I'm charging batteries for the top 2 rows of the canon HDs

Adobe Reader in Carts

Im installing Adobe Reader on 502H classroom.

The other carts should also have it. The cart 501 wasnt on the room when I try to put the adobe reader.

Toolroom computer

I've begun to do a clean osx install on a Mac mini to use in the toolroom while we clean up the mini that has been serving that function. For some reason this machine is having a hard time net booting. Will continue Monday.
Joe



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Packaged Canon EOS utilities

I began packaging Canon EOS Utilities on Teacher214. Package is finished and built, residing currently on my desktop @ teacher214.

Meantime, utilities included are installed on Teacher214 and teacher215 Mac Pros.




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Toolroom computer

I've begun to do a clean osx install on a Mac mini to use in the toolroom while we clean up the mini that has been serving that function. For some reason this machine is having a hard time net booting. Will continue Monday.
Joe



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Browser Issues

Having continued browser failures on ws20. I believe I've traced to problem to a CGExceptionFailure error message.
Erased
/Library/Preferences/SystemConfiguration
And
/Library/Caches/*
to force rebuild on next boot.

So far, this seems to have resolved browser issues. Requires further testing!


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3rd Floor iMacs

10-03-2011
Reinstalling OSX from the restore partition post-imaging fixes all these login problems and leaves the software installed! Hip Hip!

Sept. 19, 2011
Compiled CS5 PP .dmg for 3rd floor iMacs.
Compiled Firefox 6.0
Created Casper Imaging configuration.
Currently imaging machine over NetBoot/ CasperImaging.

2:17 pm
Imaging completed, Machine is managed (login window text appears).
Logging in fails for student, labasst, and jtekippe accounts.


Sept. 16, 2011
I'm built a base os x Lion image to deploy to the 3rd floor iMacs:
Created local jtekippe, labasst, and student accounts.
Set to wake up daily at 6:00 am.
Set up connection to FADLab wifi and VLAN
Will require password 5 minutes after sleeping
Require admin to change locked sysprefs
Log out after 60 minutes idle
Disabled infrared remote.
Set Finder Prefs for Student
Set Safari homepage to FA Wiki
Software Update to 10.7.1, Thunderbolt Firmware update, RDC to 3.5.1, Camera Raw 3.8

Created OS Image

I packaged Adobe Production Premium CS5.5 for the 3rd floor iMacs.
Running photoshop CS5.5 requires a Java Runtime Environment, so this is built into the package. Package remains in Composer on my desktop of 3rd floor test iMac, until Monday.





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Xerox 7760 service call

7760 is acting up. Communication problems between control panel and lower tray sensors. Code 007-250.

I placed a service call to LDI to have it fixed on site ASAP.

Joseph


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Lab 214

Software and net browser crashing issues in lab 214 have been resolved, as there was a problem with Casper configuration that has since been fixed.

Workstation in Lab 215

Workstations 07 and 20 are experiencing multiple software issues, in which Work, Safari, and Chrome are crashing unexpectedly. We are working on resolving this issue.

Labeled Workstations in Lab

All of the workstations are labeled with a white number on the base of their monitor so that in the event of a problem with a workstation, it can be easily identified and reported upon by students, faculty, and staff.

Microsoft Word in Lab 215

Word is working on all stations in lab 215 except for 21 and 26. We are working on fixing Word on these two computers.

lost i-phone

I found an I-phone that sb must have forgotten in the 215 lab room.

If anyone comes to search for it, you can find it near the check-out computer on the left.

teacher stations

Teacher stations on the 2nd floor drawing rooms have been checked and are properly working!

Rebel cameras

The top 2 rows of the Rebel cameras are now charged!

Seminar Room 5th Floor

The 5th floor seminar room A/V station is experiencing problems recognizing the wireless network and needs to be manually added via administrator. This was fixed, the SVA Fine Arts Building network appears, but net engines will not connect on the Student account. Logging in as the Labasst account on the computer fixes this issue, and as of this evening, the seminar room is up and running for a 6-9 pm class. This problem needs to be fixed, however, and will be worked on further.

Power Point

Power Point on workstations in 215 are experiencing problems launching, or is crashing once open. We are working on this issue.

Vinyl Plotter

The Vinyl Plotter is now running with newly installed software, FlexiSTARTER, and is ready for jobs.

2nd Floor Hallway

The computers in the 2nd floor hallway are now working with Safari. Chrome has been installed on all stations and is the recommended net engine.

519

wifi not conecting on imac.

2nd floor Computers hallway

safari and mozilla keep crashing on these computers.

Misplaced cords

Canon hd 24 usb adaptor is missing and has Canon hd 23's cord. (Canon hd 23 is checked out currently)

Imac 519h

Imac started succesfully but needed to select wireless network again. Its working now.

519 h

The computer was frozen, I restart it, but still neededto be hard shutdown,

A/V Cart 302H

The iMac on the A/V cart in 302h has a broken cd drive. A DVD player has been installed on the cart to compensate until we are able to replace the iMac. You may use an external drive for media instead of data disks.

Staff

A/V Cart 302H

A/V cart 302h on is on repair because of a broken c-d drive issue. We are working on resolving this problem.

Staff

A/V Cart

The A/V Cart in room 220H is having projector issues. The problem is that it needs an adapter that we currently do not have. This should be resolved by tomorrow, Friday 9/9.

Staff

Printer error HallWAy first imac

First IMac in the hallway the printer is not working

I fixed this issue this morning by uninstalling and reinstalling the printer xerox7760@macserver.local.
SystemPreferences>Print & Fax > click the minus sign to delete the printer, then the plus sign to add a printer, select it from the list, and add it. Then click the padlock icon to lock the preference, make a test print, and log out.
-J

CF cards for 7 D and 5D cameras are ordered.

These cards have come in and should be labeled and installed with cameras today.
-J


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Library Shifts

We need to be sure that someone is minding the library from 12:00 - 5:00 Monday through Friday. This will be handled by student workers once we are fully staffed. Meantime, if you are working in the library, do not leave the library for more than 5 minutes at a stretch. We need to avoid hanging an out-to-lunch sign on library door and be open when we say we are open.
Thanks,
J


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AV Cart in 3rd floor drawing room

This computer was not properly connected to it's projector- the iMac was connected to the projectoroutput instead. Additionally, the projector color was way off.

Projector has been switched out with another model.
All AV carts need to be double checked for :
Projector connected and functioning.
Network settings are set appropriately.
MS Office Mac 2011 installed and working well.





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Hallway screen minis

New Mac minis for hallway screens are set up for net install imaging. Still working on building a usable nib netboot image of 10.7 to use with Casper Imaging.


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Papercut

Papercut logs reported a permissions error preventing access to CSS file.
I reinstalled PapercutNG on Macserver.
I flushed all users from Summer 2011 residencies from the LDAP and resynced users on PCNG.
I removed restrictions from the student account.
Added restriction to Xerox 7760 to prevent anyone but the admin group from printing color.
Now student user login to computer also authenticates to PCNG web app, student can print unrestricted B&W, but must specify B&W image quality.
That is, color prints are simply blocked, not converted to grayscale.

Next, will need to create and distribute a B&W printing preset for 7760, and modify plist file on all workstations to set this preset as default.





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Reimaging WS17 Mac

I'm running a test reimage of the mac side, OS and basic configuration only, with the new 10.6.8 Mac Pro image.

Tested ConnectFreespace: Pass

Default HomePage: Failed set to svasculpture.com, suggests a conflicting policy.

I updated the Mac Pro Fall 2011 configuration to include FCP (3-8-11 package), MS Office Mac 2011, PapercutNG Client login item.
Reimaging WS 17 with this updated configuration. 8/24/11 @ 5:48pm.

Tested FCP clean install. Launched once, then failed to launch. Reimaging WS17 w/o FCP, with full partition erase, then building new FCPS 3.0 package from install discs. 10:44 AM 8/25/11

Windows Re Image

Workstations 09 and 20 in room 214 have had the Windows OS Re Imaged. All applications have been re-installed.

Windows Install

Windows OS has been reinstalled in 214 on Workstations 09 and 20. SolidWorks 2011 will be installed on these two Workstations early next week.

Re-imaging two computer windows

Computer re-image windows

214

Computer 20

computer 09

Re-image on 8/19/2011

Solidworks 2011

Installation of Solidworks 2011 Completed on Second Floor 214

8/19/2011 Errors

Installing SolidWroks 2011 found following computers with restarting problems

Room 214

computer 09 goes into the black screen saying to hold down shutdown

Restart itself

Cant install much sinPublish Postce it restarts

im ready

Ok ill post here all I know

Jamf Update

Updated the JSS (Casper Server) on the Mac Server to version 8.22. Created 10.7 OS image for the new Mac Mini's, beginning to test image.

504 Audio Set Up

I've finished wiring the audio components and setting up the wireless microphone in room 504H. -J

FCP Report

The Final Cut Pro suite does not launch on Workstations 18 and 16 in room 215. You may use any of the other Workstations in 215 or 214 for FCP.

Microsoft Office

The iMac Workstation 39 and iMac Public05 in room 214 are failing to launch Microsoft Office. Please use any other iMac in 214 for your Office needs.

New Computers

We have received the new computers for 2011/2012. This includes 10 iMacs and 5 MBP's for the 3rd floor hallway and NATLab and 8 mac mini's to drive the hallways screens. Joseph is in the process of preparing them for prestage imaging with Casper.

Workstation 14

The MacPro Workstation 14 is currently in the Apple Genius Bar for repair. This computer has been particularly buggy since we bought it, and most recently it has failed to reimage using netboot/netinstall, Casper Imaging, and from an OS X boot disk. They are running extensive hardware diagnostic tests to determine if it needs to be replaced.

The blog is dead, long live the blog!

Reopening this blog Summer 2011. This is a daily report of issues, progress, and status updates in the Fine Arts Digital Lab, SVA.